Organización Parkway Viajes y Turismo SAS, a wholesale travel agency and tour operator, reiterates its commitment to the indigenous communities of our country. Beyond offering a unique and exclusive experience, learning, and cultural exchange, we also encourage the economic growth of these communities and contribute to the sustainability of the destinations visited. We aim to inform staff, clients, and suppliers about the duties and rights they must uphold regarding sustainability.
CLIENT RIGHTS
- Be informed about the sustainability criteria implemented by the organization in its internal processes (environmental, sociocultural, economic, and security).
- Be informed about applicable legislation and the sanctions related to the illegal trafficking of flora and fauna, the sexual exploitation of children and adolescents (ESCNNA), discrimination, and exclusion.
- Know the security recommendations to follow at the destinations they visit.
- Enjoy the tourist sites of the destinations to be visited.
- Receive reliable and high-quality information about the tourist sites they visit.
- Be treated with respect, equality, and without any form of discrimination.
- Know the policies and guidelines for the provision of services by Destino Colombia.
- Communicate any complaint, claim, or comment regarding the service provided.
CLIENT DUTIES
- Respect the culture, beliefs, traditions, and customs of the people at the destination.
- Make appropriate use of the facilities and resources such as water and energy at the places visited.
- Respect the biodiversity of the destinations visited.
- Comply with the current regulations to prevent the commercial sexual exploitation of minors and report any evidence of such activities.
- Refrain from engaging in discriminatory or exclusionary behavior towards other users, employees, or the communities of the destinations visited.
SUPPLIER RIGHTS
- Be informed about the sustainability criteria implemented by the organization in its internal processes (environmental, sociocultural, economic, and security).
- Receive fair and timely payment for their services and products sold.
- Be treated with dignity and respect.
- Submit claims related to the commercial relationship with the agency.
- Be evaluated impartially and objectively.
- Be preferred as suppliers from the regions visited by tourists.
- Participate in training sessions organized by the agency or intermediaries.
SUPPLIER DUTIES
- Comply with current legal regulations to carry out their commercial activities.
- Strive to improve their processes and products to make them more environmentally responsible.
- Attend agency meetings to provide information about the Tourism Sustainability Program.
- Comply with contractual conditions for service provision or product sales.
- Communicate any negative impact on environmental, sociocultural, and economic aspects that may be identified in the agency.
- Use natural resources rationally and efficiently in the production process and service provision, including storage and transportation.
- Assign competent personnel to carry out contracted activities.
- Comply with legal requirements to prevent the commercial sexual exploitation of minors and report any evidence.
EMPLOYEE RIGHTS
- Receive training and other education related to sustainable management, organized by the agency.
- Know the legal requirements applicable to tourists for tourism and lodging activities.
- Participate in activities organized by Destino Colombia.
- Be informed about the management of natural, sociocultural, and economic resources affecting the agency.
- Be treated fairly and respectfully, free from any form of discrimination.
- Know their roles and responsibilities concerning the Tourism Sustainability Program.
- Receive fair remuneration and dignified and safe working conditions.
- Be informed of the standards and each employee’s responsibility in implementing them.
EMPLOYEE DUTIES
- Comply with the policy, objectives, and assigned activities to maintain and improve the Tourism Sustainability Program.
- Adhere to the training received to strengthen their work competencies.
- Fulfill the sustainability responsibilities assigned by the system leader.
- Report and comply with legal requirements to prevent the commercial sexual exploitation of minors and report any evidence.
- Comply with the agency’s sustainability objectives and policy.
- Provide timely and accurate information to clients about the tourist attractions at the destination.
- Report any situation that goes against the policy and objectives of the Tourism Sustainability Program.
- Inform tourists about safety recommendations they must follow at the destinations visited.