Responsibilities and Travel Conditions

GENERAL CONDITIONS
These apply to all national and international programs described herein and are established in accordance with the laws and regulations of the National Government; intended for the knowledge of travel agencies and mandatory disclosure to the traveling consumer and/or the purchaser of the travel plan. As a general rule, except for the rates, these conditions will be valid from March 1, 2007, until officially modified.

High Season includes December 10 to January 25, Holy Week (Semana Santa), mid-October recess week, long weekends, and special dates; all other times are considered Low Season. Certain plans may have specific conditions that override special condition applications.

SPECIAL CONDITIONS

  • S.I.B. (Seat in Bus) services are available with a minimum of 2 passengers.
  • Rates quoted in USD are valid within the specified time frame during the current year.
  • Services in each country include transfers and tours, either private or regular S.I.B., possibly with driver-guide or driver plus guide, in the specified language.
  • Services and programs may be modified or suspended for better customer service or due to unforeseen circumstances or force majeure.
  • All programs are based on standard accommodation. Any upgrades (room category, transfers, tours, etc.) will incur additional charges.
  • Hotel check-in: 3:00 PM; check-out: 11:00 AM (room may not be available immediately).
  • Services are detailed per itinerary and meal plan: full board includes breakfast, lunch, dinner; half board includes two of the three.
  • Meals are served according to itinerary (individual or group) in hotel restaurants or dining rooms.
  • Hotels as per the program or similar category following international classification (Tourist, Superior, First, Luxury, Grand Luxury).
  • Standard rooms with private bath and shower are requested.
  • Porter services at airports/hotels are not included.
  • Programs may include: air tickets (domestic/international), internal flights, taxes, transfers, travel insurance, guides/coordinators.
  • Cruise and ski-related products are subject to special booking, confirmation, and payment conditions.
  • Published prices may change without prior notice.
  • No reservation is confirmed until full payment is received. Admin fees will apply for cancellations/changes.

RATES DO NOT INCLUDE

  • Hotel rates exclude VAT. Non-residents may be exempt from VAT if they present valid passports and entry cards at hotel check-in.

SERVICES DO NOT INCLUDE

  • Visa costs, passports, tips, unspecified transfers, hotel extras, excess luggage.
  • Personal expenses (sodas, alcoholic drinks, laundry, phone calls, etc.).
  • Modifications or cancellations fees.

DOCUMENTATION

  • It is the responsibility of the passenger and their travel agency to have the necessary documents, visas, vaccines, etc.
  • Travelers must bear costs from failure to comply with immigration or health requirements.
  • Valid passport and compliance with country-specific entry requirements are mandatory.

PASSENGER DATA

  • Full details of passengers (name, birthdate, nationality, passport number) must be provided at least one week before travel for cruises and some domestic flights.

FLIGHT CONFIRMATION AND MODIFICATION

  • For tickets not issued by us, flight details must be provided 72 business hours before arrival.
  • Airlines won’t provide passenger names for security reasons.
  • Any flight change must be made by the issuing agent or passenger.
  • Reservations for groups require advance notice and deposit to secure air and land services.

INDIVIDUAL CANCELLATIONS
Written request required. Refund depends on package/operator conditions. Deductions apply as follows:

  • 45 days: 10%
  • 31–45 days: 15%
  • 21–30 days: 30%
  • 10–20 days: 60%
  • <9 days: 100%

GROUP CANCELLATIONS AND BLOCKINGS

  • 30 days: 50% of air/land deposit
  • 15–29 days: 75% of deposit
  • 7–14 days: 100%
  • Same-day cancellations or no-shows: 100%, no refund

PAYMENTS

  • Full payment is required 8 days before departure to guarantee services.
  • Payments accepted: cash, Colombian pesos, USD, or bank transfers.
  • Rates exclude taxes (VAT, fuel, airport fees, etc.) and may change without notice.
  • 50% deposit required for land-only services; 100% airfare required for air-included plans.

RESERVATIONS, MODIFICATIONS, AND CANCELLATIONS

  • Written requests only. Confirmations within 48 business hours.
  • Hotel substitutions may occur, keeping the same category and rate.
  • Only written confirmations are valid.
  • Modifications may result in rate changes.
  • Group and seasonal conditions apply.
  • No-shows will be charged the full first-night rate including VAT.

REFUNDS

  • Refunds processed within 30 business days once liability is confirmed.
  • Requests must include a written letter stating the reason and supporting documentation.
  • No refund for voluntary unused services or no-shows.

CHANGES & VARIATIONS

  • We may alter itineraries or hotels for better logistics or force majeure.
  • Not liable for delays/cancellations by airlines or transport companies.
  • Clients behaving inappropriately may be removed from the tour with proportional refund.
  • Requested itinerary changes must be paid by the client.

LUGGAGE
Passengers are responsible for their luggage at all times. No liability for loss/damage.

NATURAL PARKS RECOMMENDATIONS

  • Mandatory yellow fever and tetanus vaccines (10+ days prior) for travel to certain destinations.
  • Follow guide instructions; wear appropriate clothing for climate.

RESPONSIBILITY

  • We act as intermediaries between operators and service providers.
  • We are not liable for omissions/errors of third-party providers.
  • Not responsible for losses from force majeure, natural disasters, crime, or service disruptions.
  • A comprehensive travel insurance policy is strongly recommended.
  • Travel may be interrupted for failure to meet ethical or moral standards.
  • Intoxicated or disruptive passengers will be removed from tours.
  • Packages include assistance card (excludes pre-existing conditions).
  • Travelers refusing the card must assume all risks and costs.

LEGAL

  • Parkway Viajes y Turismo S.A.S. is registered with Bogotá Chamber of Commerce and holds National Tourism Registry 40101.
  • Compliant with Colombian Resolution 113 (1985), its amendments, and tourism law (Law 300 of 1996, Decree 2438 of 2010).
  • Not liable for issues arising from acts of God, strikes, safety/security problems, denied entries, etc.
  • Refund policies depend on operators/airlines. Parkway is not jointly responsible for reimbursement claims.
  • Clients accept all terms by purchasing a plan.